What is your return policy?
Products may be returned only after receiving an RMA# (Return Merchandise Authorization) from LightsatWholesale.com. Returns without an RMA# will not be accepted. Shipping charges are not refundable. Returns must be shipped prepaid, in original packaging materials and in resalable condition. Consider insuring your shipment, as LightsatWholesale.com. is not liable for products lost or damaged in route to LightsatWholesale.com.
Unless LightsatWholesale.com, makes an error in processing/shipping your order, returns will be subject to a 25% restocking fee.
To receive credit for defective merchandise, it must be returned to LightsatWholesale.com; do not destroy or dispose. Used merchandise, unless found to be defective within the warranty period, cannot be returned. No returns accepted after 30 days after receipt of product.
Shipping-related damage and discrepancies must be reported within 5 business days of receipt of product.
Custom ordered products are not returnable. Holiday products cannot be returned after December 15.
Privacy and Security
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
How do I cancel an order?
You may cancel an order by contacting us at 1 (801) 678-7864, provided that the order has not yet been shipped from our warehouse. Once the item has been shipped, you may return the item with a 25% restocking fee, as detailed in Return Policy above.
LightsatWholesale.com warrants its products to be free of defects in material and workmanship for a period of 90 days from the date of shipment. Please call or write for warranty claim instructions. Once the merchandise is received and examined, provided that the merchandise had not been misused or abused, LightsatWholesale.com , at its discretion, will either repair or replace the merchandise.
LightsatWholesale.com assumes no responsibility in any event for payment of incidental or consequential damages including, without limitation, costs relating to installation or reinstallation of the products, or damages to properties or personal injuries. These products may induce electrical shocks to persons or fire hazards to properties if not installed properly. This warranty is voided for products not installed according to current local and/or National Electrical Codes (NEC).
LightsatWholesale.com disclaims all responsibility or liability for damages caused by viruses/malware contained at or within our websites or electronic communication.